Personally, I took this opportunity to log into my PayPal account and check the transactions to see if there was anything I didn’t recognise (activity link in the navigation). If you want to simply ignore this email, that’s fine. These numbers or links – even if they look legit such as freephone numbers – are not PayPal numbers so don’t use them What to do?Īt this point – in relation to this phishing attempt at least – nothing has actually happened, no money has gone from your account, and your account is still secure. If you do that, they’ll attempt to get you to transfer money to them. They will have included a phone number or link in the message that they want you to use to contact them. The scammer has used the PayPal invoicing system to try to scare you. Goes without saying I hope – don’t click this! At the bottom of the email there will also be a ‘pay now’ button. ‘you have a money request’ vs ‘money has been sent from your account’. This is the part written by the scammers so will contradict the email title e.g. In the email message, however, there will be a note informing you that money has been taken from your account. It’s a legitimate email from PayPal so there is nothing at first to mean you might suspect it is a scam. This can purport be for any reason, the most common ones are things like software subscription renewals or gift card purchases. Therefore, you’re most likely ‘on your own’ with this one, however, if you are forewarned, you’re hopefully forearmed How the PayPal refund scam worksįirstly, you’ll receive an email from PayPal telling you that you’ve received ‘a money request’. When I recently received one of the scam emails and tried to talk to PayPal about it this I simply ended up in an endless loop with their ‘virtual assistant’. Sadly, trying to get in touch with PayPal support via any means is often either very difficult or downright impossible. Here’s a quick run-though of how it works, how to spot the scam, and what to do. We value your feedback.Here’s a new-to-me PayPal scam called the ‘refund scam’ that takes advantage of PayPal’s invoice system to send out scam emails directly via PayPal. Edit the Subject and the Body of the email sent to your team.Īnd that’s how to cancel and refund a transaction in PayPal! Please vote below and let us know if you found this article helpful.Be sure to click tab or enter after each recipient entered.Enter your team email addresses that you wish to be notified in the Recipients field.Under When, click Offer subscription payment canceled.Select the Offer you want to create a notification for.If you wish to notify your team of cancellations, create an Automation: Step 1. The email address associated with your Kajabi account will receive a notification email from PayPal if a customer cancels their subscription. Send a custom email notification to your team for cancellations Confirm their wish to cancel and click Cancel Automatic Payments:Īfter your customer cancels their subscription through PayPal, PayPal will notify you of the cancellation.Select the merchant whose agreement they want to cancel in the left sidebar.Select Manage automatic payments under the "Automatic payments" section.Your Customer must log into their PayPal account.How Your Customers Can Cancel Their Subscription in PayPal: To communicate to Kajabi that a Subscription has been canceled and to deactivate your customer's access to your Product(s), your customer must manually cancel the subscription they paid for with PayPal in their PayPal account or you can Deactivate their Offer from your Kajabi Account. Select Refund next to the transaction you'd like to refund:.To refund a transaction in your PayPal dashboard: Send a custom email notification to your team for cancellations.Learn to cancel a subscription and refund a transaction with PayPal.
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